Return Refund Policy

Return Refund Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us +019 4090757 with details of the product and the defect. You can send the item you consider defective to:
Anh Smart Venture Sdn Bhd
119, Jalan Masjid Kapitan Keling,
George Town, 10200 George Town,
Pulau Pinang
Attention: Customer Service Department
Contact Number: +6019 4090757

Upon receipt of the returned product, we will fully examine it and notify you via e-mail or message, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, and will credit the store credits to your account on our website.

Exceptions

Some items are non-refundable and non-exchangeable. These include:
– Faulty/damaged
– Damaged printing

Shipping

To return the item you purchased, please mail it to:
Anh Smart Venture Sdn Bhd.
119, Jalan Masjid Kapitan Keling,
George Town, 10200 Penang.
Pulau Pinang.
Attention: Customer Service Department(Return)
Contact Number: +6019 4090757

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

FURTHER ENQUIRY PLEASE CONTACT US. +6019 4090757 or email us contact@anhshop2u.com

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